Bank Reconciliation freezes

by Ellen
(Elk City, ID, USA)

I have looked for help on QuickBooks community but can’t seem to find an answer.

I am using QuickBooks Pro 2008 and had no problem until this week with bank reconciliation. When I click on Reconcile now I get an error and it terminates QuickBooks.

I don’t know how to fix the problem. Can you help me?


Jennifer replies:

It sounds like you might have a small data problem. Try running the Verify Data utility. If it prompts you, then run the Rebuild. Do not run the Rebuild unless the Verify instructs you to do so.

If you run QB across a network, please refer to the internal QB help before proceeding. Do not run the Verify or Rebuild until you do so.

If the Verify Data detects no problems, or if the Rebuild Data does not solve the problem, then I suggest you contact somebody who specializes in fixing QB data files. Here’s the company I work with:

Tell them about your problem and request a free quote.

Let me know if this was helpful by posting a comment below. Thanks for writing.

Comments for Bank Reconciliation freezes

Jun 23, 2008 Data Utility

by: Ellen

I ran the verify data utility and there was nothering wrong with the data. I don’t know if it’s a problem with QuickBooks and Vista?? I’ll keep searching for an answer.

Jul 03, 2008 Require Accounts Preference

by: Ellen

You will never believe the reason I was getting kicked out of the reconciliation. There was a bank charge entered on the first page of the reconciliation and I didn’t assign an account. That’s it! That’s what was causing my problem. Hope this helps someone else!
Jennifer replies:Thanks for letting us know. I’m surprised that QuickBooks didn’t force you to assign an account when you entered the charge. It makes me wonder about your Preferences. There’s a Preference called, “Require accounts,” and if it’s turned off QuickBooks does not require you to assign an account in any screen. Don’t ask me WHY this is even a Preference! It should not be, in my opinion – accounts should always be required because without them, there’s really no point to using QuickBooks.

If you are unsure of your Preference, follow this path to check it:

Edit > Preferences > Accounting > Company Preferences

One of the checkboxes in this screen is called, “Require accounts.” Make sure the box is checked.

Thanks again for posting back.

Oct 07, 2009 Mine freezes too.

by: LD

I have been using QB on my Vista with no problem. And yes, just lately the bank rec freezes. What’s up???
[Jennifer replies:]

There are so many possibilities. Try running the Verify Data utility. You may have a data glitch and this utility will tell you if you do. Then, if you do, run the Rebuild Data utility.

Thanks for writing.

May 05, 2010 Adobe Reader 9 could be the problem

by: Paul Broni

I read elsewhere that Adobe Reader 9 is the culprit. I didn’t think it was a data file because this happened with all of my various company files, not just one.
Indeed, deleting Adobe Reader 9 from my machine made the reconciliation process as fast as it used to be.

Apr 26, 2011 reconciliation

by: Anonymous

I don’t have a comment I have a question. When your ending balance is the same as your cleared balance and the difference is the two added together what happened everything is check properly and aggrees with the bank.?

Jun 01, 2011 Not For Sure, But

by: Anonymous

I just deleted the Adobe 10 update from add remove programs and it didnt freeze this time. Maybe this is it. I had to crash QB, to get the little #%&*$@% wheel to stop turning but when I turned QB back on it was there. IDK

Sep 13, 2011 Reconciliation Reoirt Freezes

by: RAL

My reconciliation freezes every month after balancing the checkbook. I have to crash QB & go back in and the report is there – very frustrating.

Oct 03, 2011 Freezing on Bank Reconciliation

by: Joan

I have had the same problem since I went to Windows 7. I use Quickbooks Pro 2010, and I can do the entire reconciliation just fine until I get to the point of “reconcile now” to create the report. I have to restart my computer to get out of it. Very frustrating every single month. Is this a glitch that will be getting addressed? I see I’m not the only one with this problem, and I can’t find any solution in online forums either.
Hopefully, Quickbooks will address this.

Dec 06, 2011 Solved my Problem

by: Tamie

I was having the same problem. QB Professional 2010 would freeze. After I finished entering Reconcile data and clicked “Reconcile Now” I would have to force a shut down of the application. After reading below and hearing it might be related to Acrobat, I applied the most recent update to Adobe Acrobat Pro 9. I am now at version Problem resolved right away with the next reconcile.

Jan 16, 2013 quickbooks 2010 bank reconciliation

by: Anonymous

Not only does Quickbooks get hung up when reconciling ( I have to get out and then print the “previous reconcilation”,after I reconcile, the default printer for all my Microsoft office programs is changed to the Quickbooks PDF converter printer. I have to remember to go back and change the default printer. I’m using windows 10 and have adobe pro x. This is my company file. My CPA firm has QB 2011 and 2012 so I can easily upgrade the file, but it should work. I’m using Windows 7, is it possible that this piece of the 2010 version of quickbooks was not adjusted to operate on this system???

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